1. 30-Day Global Return & Exchange Window

We accept hassle-free returns and exchanges within 30 days from the date your package is delivered, no matter where in the world you live. If you are not entirely pleased with your purchase, you can request a return or size exchange within this timeframe. Requests submitted after 30 days unfortunately cannot be accepted.

Condition Stipulation: All returned products must have all original manufacturer tags and labels securely attached and be returned in their standard factory packaging. Compliance with this policy ensures a smooth exchange or full refund. Failure to comply (such as missing tags or damaged packaging) may result in a 10% inspection and handling deduction from the processed refund.

2. Eligibility Conditions for Returns & Exchanges

To qualify for a standard return, size exchange, or refund across our NFL, NCAA, MLB, NBA, NHL, 2026 World Cup national team, and European club soccer jersey collections, items must meet the following strict criteria:

• Pristine Condition: Items must be completely unworn, unwashed, unperfumed, and free from any odors, pet hair, or makeup stains.
• Factory Tags & Packaging: All brand labels, manufacturer tags, and factory packaging must be intact and attached.

3. Strict Policy on Personalized & Custom Items

Customized or personalized sports jerseys require special handling under our cross-border guidelines:

• Final Sale Items: Shirts printed with custom names, numbers, or specific custom text typed into printing fields are final sale and cannot be returned under any circumstances.
• Pre-Selected Player Shirts: Shirts printed with pre-selected professional player names, numbers, or official event patches are accepted for return solely at the discretion of management. You must contact customer service at jerseyhelp@hotmail.com for authorization before sending anything back.
• Approved Personalized Exchanges/Refunds: If an exception is granted for a personalized item, exchanges may incur a re-printing charge alongside return shipping costs. Refund issuances for approved personalized returns will exclude initial custom printing costs.

4. How to Initiate a Return or Exchange

Returning or exchanging an item is straightforward. Follow these simple steps:

• Step 1: Send an email to our support team at jerseyhelp@hotmail.com with your order number, the item(s) you wish to return or exchange, a brief reason, and a clear note indicating whether you need a refund or a size swap.
• Step 2: Our customer service representatives will review your request within 24 hours and provide you with the correct international return shipping address and instructions.
• Step 3: Securely pack your items in their factory packaging with all tags attached. International customers from outside the EEC must clearly mark customs export documentation as a "Return Parcel" or "Merchandise Return" to prevent destination import tax charges. Unmarked parcels subject to unexpected import duties will be refused and returned to sender.

5. Return Shipping Costs & Guidelines

Understanding shipping responsibilities helps ensure a smooth cross-border transaction:

• Customer Responsibility: For standard returns or exchanges caused by sizing preferences, stylistic choices, or a change of mind, the customer is responsible for all return shipping costs and postage fees.
• Our Responsibility: If you received a defective product, damaged apparel, or an incorrect item (such as a wrong team color, size, league style, or club design due to our dispatch error), we will take full responsibility and cover all associated return and replacement shipping expenses. Defective items must be reported and returned within 5 to 10 working days of delivery.

6. Refund Processing & Timeline

Once your returned package arrives at our international fulfillment facility, it will undergo a comprehensive inspection:

• Inspection Phase: Please allow 1 to 3 business days for our team to inspect the returned merchandise and verify tag/packaging integrity.
• Refund Issuance: Upon successful inspection, your refund will be processed within 1 to 3 business days.
• Payment Method Reversal: Funds will be automatically credited back to your initial payment account. Depending on your financial institution, please allow a few additional days for the funds to reflect in your statement.

7. Order Cancellations & Modifications

We process orders swiftly to ensure fast delivery for game day. If you need to cancel or modify your order, you must contact us immediately at jerseyhelp@hotmail.com. If your package has not yet entered the packaging or dispatch phase, we will gladly cancel or adjust your order. Once dispatched, orders must follow the standard 30-day return procedure.